At SOLERA, we are committed to providing high-quality consulting and management services to our clients. We understand that there may be circumstances where a refund is requested. This policy outlines the conditions under which refunds may be granted.
1. General Refund Policy
- Due to the nature of our services, which involve customized consulting, strategic planning, and executive management solutions, all fees paid are generally non-refundable once services have been rendered.
- If a client wishes to cancel a service before work has commenced, a full or partial refund may be considered based on the time and resources allocated to the project.
2. Eligibility for Refunds
A refund may be granted under the following circumstances:
- Service Not Provided: If Solera Executive Management Services is unable to deliver the agreed-upon service due to internal issues, a full refund will be issued.
- Cancellation by Client: If the client cancels the service before any work has been initiated, a full refund may be granted, minus any administrative fees.
- Partial Completion: If the service has been partially completed and the client wishes to discontinue, a prorated refund may be issued based on the work completed up to that point.
- Unsatisfactory Service: If the client is dissatisfied with the service, a review will be conducted to determine eligibility for a partial refund or corrective action.
3. Refund Request Process
To request a refund, clients must:
- Submit a written request via email to info@soleraexecutive.ae
- Include relevant details such as the service purchased, date of payment, and reason for the refund request.
- Allow up to 7 days for our team to review the request and respond.
4. Non-Refundable Services
- Any service that has been fully rendered and accepted and signed off by the client.
- Custom consulting sessions, strategic plans, and reports already delivered.
- Third-party fees or costs incurred on behalf of the client.
5. Dispute Resolution
If a refund request is denied and the client disagrees with the decision, they may request a formal review by submitting an appeal within 7 business days of the initial decision.
For further inquiries regarding our refund policy, please contact us at info@soleraexecutive.ae
At SOLERA we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services.
1. Information We Collect
We may collect the following types of personal and non-personal information:
- Personal Information: Name, email address, phone number, job title, company name, and other information you provide.
- Payment Information: Billing details necessary for payment processing.
- Usage Data: Information about how you interact with our services.
- Cookies and Tracking Technologies: Data collected through cookies, log files, and analytics tools.
2. How We Use Your Information
We use your information to:
- Provide and manage our services.
- Process payments and transactions.
- Improve user experience and service offerings.
- Respond to inquiries and customer support requests.
- Send promotional and marketing communications (with your consent).
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. However, we may share information in the following circumstances:
- With service providers who assist in our operations (e.g., payment processors, IT support).
- When required by law or legal processes.
- To protect the rights and security of our company and users.
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You may have the right to:
- Access, correct, or delete your personal information.
- Opt-out of marketing communications.
- Request information about our data practices.
6. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.